Toyota Insurance is the commercial brand of the Spanish branch of the insurance company linked to the Toyota Motor Corporation Group, AIOI NISSAY DOWA INSURANCE COMPANY OF EUROPE SE, AND E. It is the only brand in the market with its own insurance company.
Operating in Spain since 2007, it has been offering protection, peace of mind and advice on any difficulties that may arise for anyone purchasing a Toyota vehicle for over 14 years. Designed by themselves for their own customers, they offer all repairs following Toyota quality standards, always with original paint and parts.
We tell you how we helped them to carry out the digital transformation process of their document management.
Toyota Insurance was slow and inefficient in handling policies
Prior to Viafirma, Toyota Insurance managed the documentation related to insurance policies in the traditional way, sending them by post in paper format. Once the insured received the documents at home, they had to sign them and send them back to the insurer by post. As can be seen, this was a highly inefficient, time-consuming and costly process. For this reason, they needed to carry out a structural change in their management system.
They saw Viafirma as the perfect solution for this. Our electronic signature products offer security standards in accordance with their needs, both for sending policies to their clients and for other types of contractual communications.
Although they had some initial setbacks in making the connection between their back-office document management system and our delivery platform, the IT teams of both companies coordinated and aligned to resolve it quickly. The result? A smooth and successful implementation.
Successful implementation with great results
Since implementing our tool, Toyota Insurance has managed to streamline its contractual procedures. Now, thanks to Viafirma, their customers receive their policy in real time, being able to consult and sign it in a few minutes. If they wish, signatories can even receive the signed documents by email along with the audit of the process, which contains all the information at the time of validation. In this way, they can access it at any time and from any device, whatever the eventuality.
“We decided to choose Viafirma because its digital signature service offered security standards in line with our needs, both for sending insurance policies to our customers and for other types of contractual communications, where acknowledgement of receipt and custody of the document is necessary”.
In addition, the Toyota Seguros team highlights the flexibility that our solution gives them. Although they manage certain contractual communications in which electronic signatures are not necessary, they do require other types of functionalities such as acknowledgement of receipt or the collection of informed consents. With Viafirma, they can integrate the collection of these documents in the electronic signature process, facilitating their clients’ procedures to a great extent.
Tools to optimise contractual procedures
Are you looking to digitalise your company’s document management, or maybe you want the process to be much more secure and transparent? Whatever the situation you are in, Viafirma’s digital solutions can adapt to your needs, wherever you are in the country you are, with full legal guarantees.
Our sales representatives, distributed in Spain and Latin America, will answer all your doubts and will be able to show you the tool. Book a meeting with them and discover the turn your company can take thanks to the electronic signature.