Frequently Asked Questions (FAQs)
Find answers to the most common questions we are asked, categorized by subject. Find answers about the legality of our products, their operation, integrations or generalities.
Does the system provide any custody mechanism for signed documents?
Does the system provide any custody mechanism for signed documents? Read More »
Can the platform and emails be customized with our corporate logo and colors?
Can the platform and emails be customized with our corporate logo and colors? Read More »
Is it possible to use Viafirma Documents on mobile phones, tablets or office computers?
Is it possible to use Viafirma Documents on mobile phones, tablets or office computers? Read More »
Is there any document that proves the validity of the signed document (Audit Trail)?
Is there any document that proves the validity of the signed document (Audit Trail)? Read More »
Is it possible to customize the sender to show our company name?
Is it possible to customize the sender to show our company name? Read More »
Does a customer have to be registered on the platform in order to receive the signature request?
Can signers receive the signed document to their email?
Can signers receive the signed document to their email? Read More »
Are all the functionalities available in any plan?
Are all the functionalities available in any plan? Read More »
Is the platform available in languages other than Spanish?
Is the platform available in languages other than Spanish? Read More »
Is the use of your solution’s API free of charge or is there a cost to use it?
Is the use of your solution’s API free of charge or is there a cost to use it? Read More »
Can we have access so we can see the tool so we can do some testing?
Can we have access so we can see the tool so we can do some testing? Read More »