Frequently Asked Questions (FAQs)
Find answers to the most common questions we are asked, categorized by subject. Find answers about the legality of our products, their operation, integrations or generalities.
Can I delegate the use of my certificate?
One of the great advantages of our certificate management tool...
Do you need to send signature requests to users outside your organisation?
When the document must be signed by an external user,...
Do you need to send signature requests to users outside your organisation? Read More »
Do you need a signature request to start on a certain date?
Attach a start date to the request:...
Do you need a signature request to start on a certain date? Read More »
Can I associate a user to a request without the user being part of the signature flow?
Use internal communication! These users will receive a notification when...
Can I associate a user to a request without the user being part of the signature flow? Read More »
Can I see the documents in the list of applications without having to go into the details?
You can activate this option in the general settings. Show...
What can I do in the event of a signature repudiation?
In the event of a signature repudiation, it is important...
What can I do in the event of a signature repudiation? Read More »
Are you a qualified and trusted service provider?
Viafirma is recognized as a Qualified Trust Service Provider by...
Are you a qualified and trusted service provider? Read More »
In case the signature is captured on a Tablet, is the system compatible with any type of tablet available on the market?
Viafirma is supported by most modern iOS and Android devices,...
Is remote biometric signature possible?
Viafirma provides various options for signing documents, including the capture...
Is it possible to send mass mailings of documents to be signed with customized fields?
With Viafirma you can massively send documents to sign with...
Is it possible to send mass mailings of documents to be signed with customized fields? Read More »
Is it possible to send mass mailings of documents to be signed?
With Viafirma you can massively send documents to sign, that...
Is it possible to send mass mailings of documents to be signed? Read More »
Does Viafirma have legal validation in foreign countries?
Viafirma develops its solutions strictly following the international standards in...
Does Viafirma have legal validation in foreign countries? Read More »