Support channel access guide
Registration in the support channel
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General
Contents related to electronic signature and digital certificates.
In case the signature is captured on a Tablet, is the system compatible with any type of tablet available on the market?
Viafirma is supported by most modern iOS and Android devices,...
Is remote biometric signature possible?
Viafirma provides various options for signing documents, including the capture...
Is it possible to send mass mailings of documents to be signed with customized fields?
With Viafirma you can massively send documents to sign with...
Is it possible to send mass mailings of documents to be signed with customized fields? Read More »
Is it possible to send mass mailings of documents to be signed?
With Viafirma you can massively send documents to sign, that...
Is it possible to send mass mailings of documents to be signed? Read More »
Does the system provide any custody mechanism for signed documents?
Our electronic signature tool (Viafirma Documents) has custody mechanisms for...
Does the system provide any custody mechanism for signed documents? Read More »
Can the platform and emails be customized with our corporate logo and colors?
All Viafirma solutions are customizable to the corporate image of...
Can the platform and emails be customized with our corporate logo and colors? Read More »
Is it possible to customize the sender to show our company name?
All Viafirma’s solutions are customizable and adaptable to the corporate...
Is it possible to customize the sender to show our company name? Read More »
Does a customer have to be registered on the platform in order to receive the signature request?
To receive a signature request through Viafirma, the signer does...
Can signers receive the signed document to their email?
Our electronic signature solution offers the option of setting one...
Can signers receive the signed document to their email? Read More »
Managing trusted certificates in Adobe Reader
Knowing how to install trusted certificates in Adobe Reader is...
What is a Certificate Authority?
A Certificate Authority (CA) is a trusted entity responsible for...
What is a Certification Authority?
The Certification Authority (CA) is a trusted entity responsible for...
What are digital certificates?
Definition and types Digital certificates are digital documents through which...
What are the differences between server and client signature?
Depending on the location where the electronic signature is carried...
What are the differences between server and client signature? Read More »
Exporting a certificate with or without a private key
Do you know the difference between exporting a certificate with...
Exporting a certificate with or without a private key Read More »